Polyform Holdings LLC, d/b/a GreenGuard
Effective Date: August 15, 2025
GreenGuard (“we,” “us,” “our”) is a privately owned, fee‑based immigration form‑preparation service for U.S. couples. We are not a law firm, not attorneys, and are not affiliated with USCIS, DHS, or any government agency. All USCIS forms and instructions are free at uscis.gov.
Corporate details
Polyform Holdings LLC, d/b/a GreenGuard
2108 N St #4598, Sacramento, CA 95816
Privacy contact: info@greenguard.help
This section also serves as our Notice at Collection for California residents. We collect only what we need to provide the service, comply with law, secure our platform, and improve the product.
| Category | Examples | Source |
|---|---|---|
| Account info | Name, e‑mail, password hash, phone (optional) | You |
| Immigration data (includes Sensitive PI) | SSN; A‑Number; passport & I‑94; prior entries; marital/family, employment & financial details; sponsor/co‑sponsor info; photos and document uploads; signature images for e‑sign receipts | You; your spouse/household members (when you input their data) |
| Payment data | We use Stripe Elements/Checkout so Stripe receives card details directly; we receive a token, last4, brand, and expiration (no full PAN/CVV stored by us) | You → Stripe |
| Generated forms | Completed USCIS PDFs stored securely (encrypted) | Service output |
| Support & logs | Customer support emails/chats; e‑sign audit trails (IP, timestamps); access logs | You; system generated |
| Device & analytics | Event data (pages, clicks), coarse location, device/OS; GA4 configured without Google Signals/ads; GA4 does not log/store IP addresses | Cookies/SDK (GA4) |
We do not sell personal information and do not “share” it for cross‑context behavioral advertising. We disclose data only to:
| Data type | Typical retention |
|---|---|
| Account profile & onboarding | While account is active + up to 3 years (for fraud prevention, audits, and legal compliance) |
| Completed PDFs & immigration answers | At least 3 years from last service (California requirement); we may retain longer if required by law or to protect our rights |
| Payment & invoice records | 7 years (tax, accounting, and regulatory) |
| Support tickets & e‑sign logs | Up to 7 years (compliance and dispute resolution) |
| Analytics data (GA4) | 2 or 14 months (standard GA4 settings), longer only if using GA360 |
Physical originals: If you send us any originals, we promptly return or securely destroy them after scanning; we keep only digital copies as noted above to meet legal obligations.
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including encryption in transit and at rest, least‑privilege access, logging/monitoring, and regular security reviews. Stripe is a PCI DSS Level 1 service provider; we rely on tokenization so your full card details bypass our servers.
Our systems are hosted in the United States. If you access the service from outside the U.S., you understand that your data will be transferred to and processed in the U.S. by us and our providers under appropriate contractual safeguards.
Accounts are for individuals 18+. We may receive information about children from an adult user when needed for immigration forms (e.g., dependents). If you believe a child has created an account, contact us and we will take appropriate action.
Material changes will be posted here with a new “Effective Date” and, where practical, e‑mailed to active users.
info@greenguard.help • 2108 N St #4598, Sacramento, CA 95816
We do not sell or share your information for cross‑context advertising. You may still limit the use of your Sensitive Personal Information. We honor Global Privacy Control (GPC) signals.